Help / F.A.Q.
Q: I'm unable to login/register. Everytime I try with no success.
What should I do?
A: Our systems use cookie-technology in order to distinct our customers. Please make sure Your browser supports cookies and they are enabled. We assure you that we do NOT store any valuable or personal information in cookies. Nothing more than only 32-byte unique hash string and simple indications that you're logged-in or not. Also make sure your browser allows images so that you can pass anti-spam (6-digit code) while registering.
Q: I'm going to add some credit to my account and see you offer 3 variations: 20$, 35$ and 45$. What is the difference?
A: Yes there're 3 types of licenses we do offer for our customers. 20.00$ is basic amount without any bonus and it will allow you to download approximately 90 mp3 files (6-7 full albums). 35.00$ is great offer if you wish to download more files - you will get +5$ bonus (40.00$ in result for only paying 35$). 45.00$ is our best offer - you pay this amount and get 90.00$ at your balance! Ain't it nice?
Q: Okay, what payment methods are supported?
A: Right for this moment we do accept Visa / Mastercard cards and Paypal, but we expect to add some more payment means in the nearest future.
Q: What is PIN-code and how do I use it?
A: Pin-code is an alternative way to activate your account. It is instant, convenient and safe. ust follow the instructions when purchasing pin-code from "My Account" page, and use this link to redeem the code.
Q: I've just purchased certain credit. How do I go about downloads now?
A: It's quite simple. Please visit "Skyshare Manager" page, download the software and follow quick guide on how to start downloading files from Skyshare Network immediately.
Q: I've downloaded "Skyshare Manager" however it appears to be .jar file looking pretty much like ZIP-archive. What should I do?
A: We guess you have Windows system without Java(TM) framework on your PC. Since "Skyshare Manager" is cross-platform application and was developed in Java-environment, you need to install Java(TM) framework. Please visit Official Java Software webpage and choose Windows XP/Vista/2000/2003 Java package. After fast installation and automatic setup you will be ready to go with Skyshare Manager right away.
Q: I've already downloaded some files via Skyshare Manager and I would like to re-download them again. Will my credit be charged for this?
A: Never. Once you purchase any files - they will be available for free inifinite re-downloads. Simply this means that you pay for a certain file traffic only once, disregarding how much times you will download the file. You can visit "My Downloads" section to learn what downloads were already charged.
Q: I see most of listed MP3 files are 192 kbps while some of them are 320 kbps and VBR. What is VBR?
A: VBR (variable bit rate) is MP3 compression designed for size and quality optimization. While it drops bitrate when there's silence in the music, full orchestra and high noise percussions are encoded at very high bitrate so that overall MP3 quality is not lost and it's much close to CD audio.
Q: I'm going to burn some CDs with downloaded files. Is it possible?
A: Of course. You might burn as much CDs as you wish with the stuff from Skyshare Network. All you need is to run some burning software and make a desired compilation. We advise you using Nero Burning ROM or Windows Media Player.
Q: I have already downloaded dozens of MP3s but one of them is low quality or has skips / scratches / noise. What should I do?
A: Since thousands of tracks/files/mp3s are uploaded from the different sources daily (vinyls, EPs, CDs, etc) - things can happen. Please contact our support team and we will refund your traffic for EVERY bad download. Also we will forward your request to Skyshare Network operators and will try to figure out how to get proper files.
Q: My question is not listed here. Help me out!
A: Please feel free to email our support team () anytime you like with your questions. We will do our best and help you as soon as it possible.